Can I place an order in-store, over the phone or by email?

Yes. You will soon be able to shop in-store, and in the meantime, feel free to call or email to place an order directly.

Do you offer samples?

Yes. We will have samples for select products (tile, flooring, paint, finishes, etc.). Availability varies by supplier.

Do you offer delivery?

Yes. Delivery is available for most products. Fees depend on order size and distance.

How long does delivery take?

In-stock items are usually ready quickly. Special orders typically take longer. We’ll provide an estimated timeline at checkout.

Do you ship outside your local area?

Depending on the product, yes. Some heavy or fragile items may be local delivery only.

What is your return policy?

Unopened, unused items may be returned within a set number of days with proof of purchase. Clearance and special-order items are final sale.

Can I return special-order items?

In most cases, special-order items are final sale, but we’ll always confirm before placing an order.

What if I’m unhappy with my order?

Please contact us immediately upon receiving your order. We’ll work with you to resolve the issue.

Do you offer installation services?

We don’t install directly, although some of our suppliers do, and we can recommend trusted local contractors and trades.

Can you estimate how much material I need?

Yes. Bring your measurements (or a floor plan) and we’ll help calculate quantities.

Are your products in stock?

Some products are stocked in-store, while others are ordered through our suppliers.

Do you offer design advice?

Yes. We can help you choose finishes, colours, and materials that work together.

Do I need an appointment for design help?

Walk-ins are welcome, but appointments are recommended for larger projects.

Can you order a product I don’t see in-store?

Yes. We can source many additional options through our supplier network.

How long do special orders take?

Timelines vary by supplier and product category. We’ll always provide an estimated arrival date.